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SHIPPING & RETURNS
100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 7 days, unopened & unused (THIS DOES NOT INCLUDE BICYCLES OR SCOOTERS) and we'll replace it or give you a refund. Please read "Returns" below for more information. All Bicycle sales are final.
SHIPPING (CONTINENTAL U.S. ONLY)
PLEASE NOTE: All bikes that are shipped by SC Bicycles must be assembled by an authorized bike shop in order for the warranty of the bike to be valid. Our Free Life-Time Annual Tune-up is valid for bicycles that are not shipped.
Note: Most in stock orders will ship within one business day after being placed.
PLEASE NOTE THAT SOME BICYCLE BRANDS CANNOT BE SHIPPED DUE TO MANUFACTURER'S STIPULATION SO WE OFFER IN STORE PICK-UP
**Please note that some items may be subject to additional shipping and handling charges because of size or weight. If your order is subject to any additional shipping or transfer charges, we will contact you for approval or alternate options.
Sorry, but we do not ship outside of the Continental U.S.
*IN-STORE PICKUP
We will contact you via phone or email to let you know when your order is ready to be picked up. Most in stock orders will be available within 2 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Orders not picked up within 15 days will be returned to stock and your order will be canceled.
INSUFFICIENT STOCK
Occasionally, some items are unexpectedly out of stock or unavailable. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
RETURNS
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 7 days, unopened & unused this does not include bicycles or scooters. Shipping charges are not refundable. Please email us at [email protected] to obtain a return authorization number that can be written on the outside of the box. Items received back without a return authorization number will be refused. Please ship items with a shipper who provides tracking. Shipping charges will not be refunded for items returned to us that are unwanted, ordered incorrectly by the customer or that appears used. On all free shipping promos, the shipping amount that was paid for by SC Action Sports will be deducted from the return amount.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog and we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
CONTACT OUR ONLINE STAFF
If you have any questions related to online ordering, please email us at [email protected] or call us at 732.677.3724